Privacy Policy
Better Together Therapy
Last updated December 2025
Better Together Therapy respects your rights to privacy and is committed to safeguarding the personal information we collect. This policy explains how we collect, use, disclose, and protect your information when you interact with our website or contact our practice.
By using our website, you consent to the terms of this Privacy Policy.
What information we collect
We may collect personal information that you voluntarily provide, including:
Your name, contact information, and enquiry details submitted through our website forms
Information you include when contacting us by phone, email, or web enquiry
Any information relevant to arranging or enquiring about services
We may also collect technical information about how you use our website such as IP address, browser type, pages viewed, and device information. This helps us maintain and improve our website experience.
Why we collect personal information
We collect personal information to:
Respond to your enquiries and provide requested information
Arrange appointments and communicate with you
Operate and improve our website and services
Meet our legal and regulatory obligations
Protect the security and integrity of our systems
We do not use your personal information for unrelated marketing without your consent.
Sensitive or health information
Sensitive information such as health details or therapy goals is generally not collected through our website. If you later engage in psychological or speech pathology services with us, you will be provided with a separate Informed Consent and Client Privacy Agreement which sets out how health records are collected and stored under the Privacy Act and Australian Privacy Principles.
Professional and ethical obligations
Better Together Therapy is a psychology and speech pathology practice. In addition to complying with the Privacy Act 1988 and the Australian Privacy Principles, our clinicians are bound by the professional and ethical standards of their regulatory bodies, including the Psychology Board of Australia and Speech Pathology Australia. This ensures confidentiality, responsible handling of personal information, and safe, ethical practice.
Disclosure of personal information
We will not share your personal information with third parties except:
When you have given consent
When required or authorised by law
To protect someone from serious harm
To trusted services that assist in operating our website or clinic systems, who are bound by confidentiality and privacy obligations
We do not sell or rent your personal information.
Storage and security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes secure digital systems, limited staff access, and secure handling of all enquiries.
Access and correction
You can request access to the personal information we hold about you, and request corrections if the information is inaccurate or out of date.
Requests can be made to hello@bettertogethertherapy.com.au and will be responded to within a reasonable timeframe.
Cookies and website analytics
Our website may use cookies and analytics tools to improve website functionality and understand visitor traffic. You can adjust your browser settings to disable cookies if you prefer, although some features of the site may not function optimally.
Links to external sites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.
Data breach response
If a data breach occurs that may cause risk to individuals, we will take immediate steps to secure the information, assess the risks, and notify affected individuals where required under the Notifiable Data Breaches Scheme.
How to contact us
If you have questions or concerns about this policy or how your information is handled, please contact:
Better Together Therapy
Email: hello@bettertogethertherapy.com.au
If you feel your concerns have not been resolved, you may contact the Office of the Australian Information Commissioner to make a privacy complaint.