Privacy policy.
We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Collection
We and our therapists collect personal information for the purposes of arranging appointments and delivering services as well as communicating with you. We may collect information through our client consent forms, via the IMCP website located at www.bettertogethertherapy.com.au (“Website”), or in the course of our therapists undertaking services in consultation and treatment of clients.
We collect personal information:
from clients– when they register an enquiry, book an appointment, attend our practice, access our Website, subscribe to our newsletter, and/or at any other time from time-to-time in the course of our therapists providing services;
from third party service providers – when they are engaged to supply services to us (such as but not limited to psychologists and speech pathologists), provide information to us or invoice us for the provision of services;
when we receive enquiries through the Website and when the Website is otherwise accessed or used;
when we receive enquiries via email or telephone.
The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, our therapists may not be able to deliver the services.
Our therapists may also collect your personal information in the manner and for the purposes contemplated above.
Some personal information we or our therapists collect may include Health Information. We collect Health Information from clients when they attend our clinics for the purposes of arranging appointments and obtaining services. Our therapists collect Health Information in order to provide the services. How your Health Information is dealt with is outlined in greater detail below.
The Health Information we collect enables us to arrange for the provision of services and for the safe, appropriate and accurate provision of services by our therapists, to assess the needs of clients in the provision of services and for us to generally assist in optimising the quality of our service.
Consent
By engaging us or registering your details on our Website or by email or telephone, and/or using the Website or completing a client consent form or otherwise engaging our services, you consent to us and our therapists collecting, using and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.
Use
We may use any personal information collected (excluding Health Information) to provide our services, operate the Website, sign you up to our newsletter, respond to feedback and complaints, communicate with third party service providers or if needed to enforce our Client agreement (Client Consent Form) with you. If you are a third party service provider, we will use your personal information to communicate with you including to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
Health Information
We and our therapists comply with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics and Speech Pathology Australia in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.
We and/or our therapists may collect your Health Information when you attend our practice and/or at any other time from time-to-time in the course of arranging the provision of services.
Our therapists also collect your Health Information:
as necessary for the provision of services, including recording personal information and Health Information which is relevant to your current situation for the purposes of assessment and diagnosis in your client notes,
only as necessary for the provision of services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
only from our clients (or from someone authorised by them) (including a caregiver if you have one);
with care, taking all steps as may be reasonably necessary to ensure your information remains confidential and that any persons it is disclosed it to in accordance with this Privacy Policy are also required to keep it confidential in accordance with the duty of care to you and in accordance with the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics/ and Speech Pathology Australia Code of Ethics
with accuracy, on the basis that you may at any time request a copy of the Health Information that we or our therapists hold by emailing us at hello@bettertogethertherapy.com.au (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Disclosure and sharing
We will only disclose personal information to additional third parties with your consent in accordance with this Privacy Policy or if permitted or authorised to do so by law.
Data security and quality
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.